Warranty & Refund Policy.

Returns

All Nowlan Jewellery Co. pieces are custom made, therefore exchanges or returns are not offered for change of mind.

Warranty

Utmost care is taken in making each individual Nowlan Jewellery Co. piece of jewellery and our warranty covers all manufacturing faults on a piece for a period of twelve months from the date of purchase. In the event that a manufacturing fault is found the piece will be repaired at no cost to you. This includes reimbursement for shipping when a receipt is provided.

All other damage/wear including everyday wear and tear, damage to diamonds/gemstones or other forms of damage are not covered by our warranty. Wear and tear is not considered a fault and as such is not covered by our warranty.

Manufacturing Faults do not include the following:

• General wear and tear.

• Damage from improper care or negligence.

• Broken/bent claws or prongs.

• Pieces that are scratched, bent or misshaped.

• Chipped, cracked, broken or lost gemstones.

• Any work including resizes and repairs undertaken by another jeweller.

• Chains that are stretched or pulled inappropriately resulting in broken links. 

• Any inclusions found within Gemstones are not considered damage as they are a part of the natural growth process created in the formation of the stone itself. 

Although diamonds & gemstones are hard, they can be broken, chipped or lost if not carefully cared for. Gemstones/diamonds that have come loose, damaged or lost due to damage are not covered under warranty.

All of our pieces are made from precious metals including gold, platinum and sterling silver amongst others. These metals need to be cared for as they are much softer than many other objects used in everyday life. You can scratch or damage the metal by picking up steel or other hard objects or hitting the piece on hard surfaces. Scratches and other forms of damage to the piece are not covered by our warranty.

We offer free yearly clean and polish service, which includes checking for any stones that may have loosened over time. If there are no signs of external damage the stones will be tightened at no charge. If there is signs of external wear and tear this will be quoted on a case by case basis before repairs are made.

Please note that if any other jeweller undertakes work on one of our pieces, including resizing, repairs or alterations this warranty will be voided. We strongly recommend returning to us for any repairs and resizes. We do not take any responsibility for repairs or resizes undertaken by other jewellers.

Jewellery can easily be damaged, lost or stolen and as such we strongly encourage all of our clients to insure their jewellery with an adequate insurance policy. Ensure your insurance policy covers you for accidental damage to your piece, loss and theft. It is also wise to keep records of your jewellery including photos of the pieces.

This warranty is for the original owner of the piece and is not transferrable.

For all warranty and refund enquiries please contact via our enquiry form or by emailing our team at hello@nowlanjewelleryco.com.au .